- What is Whiz Data?
WhizComms has partnered with TravelWifi to provide a temporary solution for internet access. With the recent disruption in NetLink Trust operations, many households faced cancelled or delayed broadband installations. As many Singaporeans are working and learning from home, it is essential for everyone to stay connected. - I am not an existing WhizComms subscriber. Can I apply for this plan?
Yes, this is a data plan that is aimed to help all Singaporeans during these difficult times. Please allow up to 5 working days for us to respond due to heightened restrictions as part of the Circuit Breaker measures. - How do I pay for this service?
At the moment, we are accepting prepayment via PayNow. The prepayment will consist of your subscribed service fee and a $200 deposit that will be credited back to you after returning the device. - How long is the delivery time?
Upon receiving your prepayment, delivery will take 2 – 3 business days. - What happens when I exceed the daily data capacity?
There will be no extra charges for exceeding the daily data capacity. Your connection speed will be throttled to 256kbps until the next day. - Can I extend my subscription?
Simply drop us an email at whiz.info@whizcomms.com.sg and advise the period of extension. If you are extending the service past 30 June 2020, we will review the request on a case by case basis. - I want to find out more about this service, who can I contact?
You can drop us an email at whiz.info@whizcomms.com.sg, or start a live chat with us by clicking on the bottom right live chat interface. - I am facing technical difficulties with my MiFi device or service, who can I contact?
Kindly reach out to the 24/7 customer support via WhatsApp message at 3129 2354 and provide the following information: a. Device ID b. Incident date/time c. Description of the problem
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