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Frequently Asked Questions
- What is Home Digital Line?
Home Digital Line is an add-on service available to all WhizComms Home Fibre Broadband subscribers. The service leverages on our Fibre Broadband service to establish calls.
- Is my phone compatible with the Home Digital Line service?
Any analogue phone will be compatible with the service.
- How do I set up my phone for the Home Digital Line service?
Plug your phone to the TEL port on the back of the Optical Network Router.
- How do I apply for Home Digital Line?
You may send us a request via email: whiz.info@whizcomms.com.sg.
Add-on Services can only be applied with an active HDL service.
- How long do the services take to activate?
If you are getting a new number from us, allow up to 5 working days for the Home Digital Line or Add-On Services to activate.
If you wish to port your existing number, allow up to 10 – 14 days to activate.
- Can I terminate the service anytime without penalty?
Yes! This is a no-contract service so you may terminate anytime without penalty.
However, do note that there is a minimum subscription period of 1 month.
- How do I terminate this service?
You may terminate the Home Digital Line or Add-On Services at any time without any additional charges. Please send a termination request to whiz.info@whizcomms.com.sg. Allow up to 5 working days for the termination to take place.
Terms & Conditions
- All prices shown are subjected to the prevailing GST.
- This service is only available as an add-on to an active Home Fibre Broadband subscription.
- There is a minimum subscription period of 1 month for all services listed on this page.
- Allow up to 5 working days for any new application/changes/termination.
- This service will be billed through the customer’s monthly broadband bill.
- Any one-time fees will be charged on the first-month bill.
- WhizComms reserve the right to change the product features, pricing, or contract period without prior notice.
- View the full Broadband Terms & Conditions.
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