WhizComms Fibre Broadband service offers residential subscribers no-frills 2.5Gbps (GPON), 3Gbps and 10Gbps (XGSPON) Home Fibre Broadband at very competitive prices. WhizComms XGSPON broadband utilizes the next-generation XGSPON standards and operates on Singtel’s trusted network infrastructure, enabling high internet speeds ranging from 3Gbps to 10Gbps. With symmetrical broadband capabilities, users enjoy equal download and upload speeds, ensuring a seamless experience for activities such as video conferencing, streaming and online gaming.
All our broadband plans include:
The typical speeds represent the realistic average speed that users typically experience during everyday usage in real-world conditions. The typical download speed range is computed to reflect that, at least 90% of the time, a user should experience the lower bound speed or higher. For more information, or latest updated typical broadband speeds, visit https//www.singtel.com/personal/support/broadband/typical-download-speeds.
The following speed test results are based on Singtel’s measured readings across peak and off-peak hours. It is validated from October to December 2024.
*Peak hours are generally from 7pm – 1am, while off-peak hours are generally from 1am – 7pm.
2.5Gbps (GPON) Broadband
Note: Each device connection will be up to 1Gbps, with a total maximum bandwidth of 2.5Gbps.
Typical Local Download Speed for Wired Connection: 937.54 – 949.00Mbps
Typical International Download Speed for Wired Connection: 771.19 – 790.49Mbps
3Gbps (XGSPON) Broadband
Typical Local Download Speed for Wired Connection: 2479.59 – 2768.89Mbps
Typical International Download Speed for Wired Connection: 1602.35 – 2346.32Mbps
10Gbps (XGSPON) Broadband
Typical Local Download Speed for Wired Connection: 7852.25 – 8171.00Mbps
Typical International Download Speed for Wired Connection: 3459.98 – 4094.55Mbps
Advertised speeds are maximum speeds that can be achieved under perfect conditions (e.g. no network congestion, minimal interference etc.), which are theoretical maximum speeds for optic fibre technology that we use today. However, the industry standard follows typical speeds.
There are many factors that may affect wired and WiFi speeds. Some of them includes but not limited to: background applications taking up additional bandwidth, security software and firewalls interrupting network traffic, number of connected devices, environmental factors (e.g. brick/concrete walls, filled fish tanks, reflective surfaces etc), wireless router/end user device WiFi standard, distance between wireless router and end user device.
There are some common solutions to maximise broadband speed but not limited to:
Here is a list of recommended equipment to maximise your GPON Broadband speed, but not limited to:
Here is a list of recommended equipment to maximise your XGSPON Broadband speed, but not limited to:
The benefits include:
WhizComms offers optional value-added services at affordable prices if customers require them. These services will be an additional cost on top of the existing broadband subscription.
An Optical Network Router, also known as ONR, is a device that includes the functions of an optical network terminal and a router. The router function does not provide wireless capability. To have wireless internet access, a wireless access point will have to be purchased and set up. Subscribers can use an existing wireless router/access point, purchase from an IT store, or purchase a new wireless access point from WhizComms. On the wireless device option, both router and access point modes will work with WhizComms ONR.
The XGSPON ONR can support 1 x 10Gbps LAN and 4 x 1Gbps Ethernet ports concurrently (maximum 10Gbps bandwidth capacity). The GPON ONR can support up to 4 x 1Gbps Ethernet ports concurrently (maximum 2.5Gbps total bandwidth capacity).
WhizComms does not support the configuration of network and security software (e.g. Port Forwarding or DDNS) as part of its provided Broadband Internet Service packages.
WhizComms does not provide IPv6 at the moment.
Interested subscribers may register online. A welcome email will be sent upon successful registration. Please use the login details from the welcome email to log in and subscribe to your preferred broadband service. The welcome email may be in the junk or spam folder if it does not appear in the email inbox after a few minutes.
There is a NetLink Trust (NLT) Service Activation Fee of $61.04 for each residential fibre broadband connection and WhizComms Installation Fee for all Fibre Broadband Plans. Refer to our general broadband terms and conditions for a full list of one-time charges (if applicable).
We accept payment through credit/debit card and GIRO only.
For credit/debit card payment, you are required to enter your card information during sign up and a charge of $0.10 will be made for validation purposes. This $0.10 charge will be refunded back to you within 7 days. Your subscription fee and one-time fees (if applicable) will not be charged during sign up. They will be charged on your first bill instead.
For payment via GIRO, please download and complete the inter-bank GIRO form from our Broadband Download page. The original copy of the GIRO form must be submitted to our office for processing of application. Digital copy and digital signature will not be accepted.
How to change payment method:
a) Log in to your WhizComms account: https://www.whizcms.com.sg/page/login.
b) Select My Profile > Payment Method > Change.
An order confirmation email will be sent to your registered email address. Alternatively, you may log in to your WhizComms account and your pending order will be reflected. WhizComms provisioning department will call you within 3 working days to arrange for the broadband installation and service activation date.
To check if the home is Fibre ready, please visit this page (you will be directed to NetLink Trust’s website).
Most high-rise and landed residential properties today will already have a Fibre Termination Point (FTP) installed. For these FTP-ready properties, there will only be one installation schedule from WhizComms.
For those residential properties without an FTP, there will be two installation appointments;
The installation of the Fibre Termination Point (FTP), ONR and routers requires electricity so it is preferable to have electrical sockets near the designated FTP. It will be good to prepare a safety-certified multi-plug extension. As a precautionary measure, do not remove the green caps on the FTP before installation.
Subscribers may either
Our Onsite Wi-Fi Audit is a value-added service provided by WhizComms at no extra charge for all Fibre Broadband plans with router(s) included. WhizComms Field Engineers will help to locate and advise the position of the wireless routers for the best coverage.
WhizComms will not be able to assist subscribers in installing other additional devices as we will not be familiar with product installation outside of we offer. Subscribers are strongly advised to procure wireless and mesh routers/Access Points from WhizComms unless they are familiar and confident with handling 3rd party wireless and mesh routers/access points.
The penalty for terminating the service before the contract ends is the total sum of the monthly charges for the remaining contract period.
Technical assistance can be rendered remotely or on-site. Charges for on-site maintenance/assistance will be levied accordingly to the service required. For the full list of charges, visit https://whizcomms.com.sg/tcs-broadband/.
Alternatively, you may contact us here. WhizComms customer care consultant is available through live chat, phone chat and/or email chat during operational hours as advised.
Subscribers can view or download their monthly bills by logging in and selecting the e-Bills option.
WhizComms customer care consultant will contact/email subscribers whose contract is left with one month before expiry to offer the latest home broadband plans available for renewal. Any expired contract will be auto-renewed on a rolling month contract based on the non-promotional price of the subscribed service, if no instruction is received on contract renewal from the subscriber.
Subscribers can terminate our broadband service by returning the ONR (with all of its accessories) to our office address and have settled all outstanding payments. For a smoother termination process, please make an appointment with us by sending an email to whiz.info@whizcomms.com.sg or call us at 6797 0778.
WhizComms will replace the ONR free of charge during subscription as long as it is a result of wear and tear. Otherwise, there will be an onsite visit fee.
For damaged Fibre Termination Point (FTP), a NetLink Trust installation will be required and charges will be (at prevailing rates) dependent on the scope of work, as listed in the terms and conditions. Please refer to NLT charges.
For damaged ONR and Fibre patch cord, the charges are listed in the broadband terms and conditions.
Subscribers are free to choose if they would like to use existing wireless routers/access points and devices or to procure from IT stores. Subscribers will use these devices at their own risk and WhizComms will not be liable for any technical issue arising from it. There is also an option to procure a wireless router/access point available at WhizComms (subject to stock availability).
Setting a wireless device to Access Point mode if applicable;
WhizComms home fibre broadband plans come with Internet traffic management of Bit Torrent or Peer-to-Peer (P2P) file-sharing activities. Contrary to popular beliefs, this benefits Internet users as it ensures ample network bandwidth for all other Internet usage activities like video streaming, gaming and web surfing.
The LAN segment of the ONR IP address range can be changed. Please contact us for the guide.
WhizComms ONR has both a WAN segment that is allocated to the public IP address owned by WhizComms, and a LAN segment IP of 192.168.10.x as the ONR has wired router functions. To connect the ONR to an external wireless router would therefore see the WAN IP as an internal 192.168.10.x address. We recommend setting the external wireless device to Access Point mode. The ONR configuration page can be accessed via the browser with login details on the underside of the ONR.
WhizComms field engineers specialize in devices and equipment provided by WhizComms. Any 3rd party devices will not be installed or configured by WhizComms engineers and the subscriber is recommended to contact the relevant device manufacturer. WhizComms engineers will also not be able to assist with requests relating to recovery of subscriber’s computer or provide advice on virus or malware-infected computers, etc.
WhizComms’ field engineers will ensure proper diagnosis & recommend solutions accordingly to address the subscriber’s issue. Please note that the onsite visit fee is applicable.
WhizComms’ field engineers specialize in devices sold by WhizComms and will ensure proper diagnosis before recommending solutions to address subscriber issues. However, if it is identified that the cause of network connection issues might be due to 3rd party devices connected to WhizComms’ broadband service, it is recommended that the subscriber refer to the device manufacturer for assistance as WhizComms engineers may not be sufficiently trained in these devices. Please note that the onsite visit fee is applicable.
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