Interested subscribers may register online. A welcome email will be sent upon successful registration. Please use the login details from the welcome email to log in and subscribe to your preferred broadband service. The welcome email may be in the junk or spam folder if it does not appear in the email inbox after a few minutes.
An order confirmation email will be sent to your registered email address. Alternatively, you may log in to your WhizComms account and your pending order will be reflected. WhizComms provisioning department will call you within 3 working days to arrange for the broadband installation and service activation date.
Power & equipment: Ensure there are power sockets near the Fibre Termination Point (FTP) for the ONR and router. A safety-certified extension plug may be useful. As a precautionary measure, do not remove the green FTP caps before installation.
Installation appointment: If your home already has an FTP, only WhizComms installation is required. If not, an additional NetLink Trust (NLT) installation appointment will be required which will be arranged by us. WhizComms will then install and activate your broadband about 3 working days later (subject to installation slot availability).
Additional devices: WhizComms only installs the Optical Network Router (ONR) and wireless router(s) we provide. You are you are required to self-install other devices.
Subscribers may inform WhizComms to make arrangements with NetLink Trust to relocate the FTP nearer to available electrical sockets (preferably to the main TV location). Note that the relocation of the FTP is chargeable by NetLink Trust (NLT) and WhizComms’ installation appointment will be postponed until the relocation is completed. Please refer to the NLT charges.
WhizComms will not be able to assist subscribers in installing devices not sold by us. Subscribers are strongly advised to procure wireless and mesh routers/ access points from WhizComms unless they are familiar and confident with handling 3rd party wireless and mesh routers/ access points.
Home Digital Line is an add-on service available to all WhizComms Home Fibre Broadband subscribers. The service leverages on our Fibre Broadband service to establish calls.
Any analogue phone will be compatible with the service.
Plug your phone to the TEL port on the back of the Optical Network Router (ONR).
You may send us a request via email [email protected]. Add-on Services can only be applied with an active HDL service.
If you are getting a new number from us, allow up to 5 working days for the Home Digital Line or Add-on services to activate. If you wish to port your existing number, allow up to 10-14 days to activate.
Yes! This is a no-contract service so you may terminate anytime without penalty. However, do note that there is a minimum subscription period of 1 month.
You may terminate the Home Digital Line or Add-on Services at any time without any additional charges. Please send a termination request to [email protected]. Allow up to 5 working days for the termination to take place.
Home Internet Filter is an add-on service available to all WhizComms Home Fibre Broadband subscribers. It provides an internet content filter for all devices connected to the same network.
You can either select this service during sign up or send us a request via email [email protected].
Allow up to 5 working days for the Home Internet Filter to activate.
No, there are no extra charges.
Yes, you can change the filter anytime at no extra charge. Please send us an email request to [email protected] and allow up to 5 working days for the change to apply.
The Home Internet Filter applies to all devices connected to the same network. There is no device whitelisting feature at this moment.
There is no filter customization feature currently. If you need to change or temporarily turn off the filter, please send a request to [email protected]. Allow up to 5 working days for the change to take place.
The website you have visited may not be included within the categories of your chosen filter. Please refer to the details above and change to another filter. If the inappropriate website you have visited does fall within the categories you are subscribed to, you can send a suggestion to [email protected] and we will review it.
Yes! This is a no-contract service so you may terminate anytime without penalty. Do note that there is a minimum subscription period of 1 month.
Please send a termination request to [email protected]. Allow up to 5 working days for the termination to take place.
An Optical Network Router (ONR), is a device that includes the functions of an optical network terminal and a router. The router function does not provide wireless capability.
Ethernet ports: All XGSPON and GPON ONRs include multiple Ethernet ports, providing reliable wired connections for multiple devic
Wireless access: To get WiFi, you will need a wireless router. Options include:
Specifications: Full ONR specifications are available on our Broadband Download page.
Here is a list of recommended equipment to maximise your GPON Broadband speed, but not limited to:
Here is a list of recommended equipment to maximise your XGSPON Broadband speed, but not limited to:
The LAN segment of the ONR IP address range can be changed. Please contact us for the guide.
WhizComms ONR has both a WAN segment that is allocated to the public IP address owned by WhizComms, and a LAN segment IP of 192.168.10.x as the ONR has wired router functions. To connect the ONR to an external wireless router would therefore see the WAN IP as an internal 192.168.10.x address. We recommend setting the external wireless device to Access Point mode. The ONR configuration page can be accessed via the browser with login details on the underside of the ONR.
WhizComms does not support the configuration of network and security software (e.g. Port Forwarding or DDNS) as part of its provided Broadband Internet Service packages.
WhizComms home fibre broadband plans come with Internet traffic management of Bit Torrent or Peer-to-Peer (P2P) file-sharing activities. Contrary to popular beliefs, this benefits Internet users as it ensures ample network bandwidth for all other Internet usage activities like video streaming, gaming and web surfing.
WhizComms does not provide IPv6 at the moment.
Internet speed can be affected by several factors:
Distance from wireless router: The farther your device is from the router, the weaker the signal.
Obstructions: Walls, floors and large furniture can reduce WiFi strength.
Device limitations: Older devices or those with slower WiFi standards may experience lower speeds.
Network congestion: Multiple devices using bandwidth simultaneously can reduce speed.
Faulty or outdated equipment: ONRs, wireless routers or cables that are damaged or not optimised can reduce speed.
Tips to improve speed:
Optical Network Router: Contact us to schedule for a free replacement. If the ONR is damaged by the user, there will be a replacement fee.
Wireless Router: Contact the router manufacturer for troubleshooting and replacement if it is under warranty.
Fibre Termination Point: Contact us to schedule for NetLink Trust installation (NLT charges may apply).
Our Onsite Wi-Fi Audit is a value-added service provided by WhizComms at no extra charge for all Fibre Broadband plans with router(s) included. WhizComms Field Engineers will help to locate and advise the position of the wireless routers for the best coverage.
Contact us to receive technical support either remotely or onsite.
Important: Our field engineers are only specialised in devices sold by WhizComms. If the network connection issue is caused by 3rd party devices, it is highly recommended that you refer to the device manufacturer for assistance.
All new broadband installations and relocations require NetLink Trust (NLT) Service Activation Fee and WhizComms Installation Fee (unless otherwise stated). Some broadband renewals may also require these charges. Additional fees may apply if extra work is needed, as determined by NLT or WhizComms.
Refer to our promotional terms and conditions and general terms and conditions for a full list of one-time charges (if applicable)
We accept payment through credit/debit card and GIRO only.
For credit/debit card payment, you are required to enter your card information during sign up and a charge of $0.10 will be made for validation purposes. This $0.10 charge will be refunded back to you within 7 days. Your subscription fee and one-time fees (if applicable) will not be charged during sign up. They will be charged on your first bill instead.
For payment via GIRO, please download and complete the inter-bank GIRO form from our Broadband Download page. The original copy of the GIRO form must be submitted to our office for processing of application. Digital copy and digital signature will not be accepted.
How to change payment method:
a) Log in to your WhizComms account.
b) Select My Profile > Payment Method > Change.
View your monthly e-Bill by logging in to your WhizComms account, then select ‘e-Bills’.
Subscribers whose contract is left with one month before expiry will receive renewal email and SMS with the latest home broadband plans available for renewal. Subscribers may follow the renewal instructions stated in the email.
Alternatively, subscribers can choose to contact us regarding renewal.
Any expired contract will be auto-renewed on a rolling month contract based on each speed’s auto renewal price (T&C 1.8) until we receive instructions to renew or terminate our service.
Your first bill includes the prorated subscription fee your first month, the full subscription fee for the second month, and any applicable one-time charges such as activation or installation fees.
There are no termination fees if your contract has already ended. Early termination charges will apply if you cancel before your contract expires.
The early termination fee will be the remaining value of your contract period.
To terminate your broadband service, please submit a termination request. A minimum 7-day notice period is required from the date of your request. Before the termination can be completed, all outstanding payments must be fully settled. Accounts with unpaid balances will not be terminated until payment is received.
A final bill will be issued in the month following your confirmed termination.
All loaned equipment (ONR and power adaptor) must be returned to the WhizComms office in working condition within 7 days from your confirmed termination date. Charges for any non-returned, lost, or damaged loaned equipment will apply as outlined in Clause 1.9 of our Terms & Conditions.
150 Kampong Ampat
#01-03 KA Centre
Singapore 368324
Operating hours
Mon – Fri: 10am – 5pm
Weekends & Public holidays: Closed
To serve you better and faster, live chat or email channels are highly recommended.
Call us at 6797 0778
for more information.
Operating Hours
9AM - 9PM (Weekdays & Eve of PH)
9AM - 6PM (Weekends & PH)
Operating Hours
9AM - 9PM (Weekdays & Eve of PH)
9AM - 6PM (Weekends & PH)
Response may take up to 3 working days.
General Enquiry
[email protected]
Billing & Payment
[email protected]
Sign up, renew, or speak with our team in person.
Operating Hours
Weekdays 10:00AM - 5:00PM
(Excluding Eve of PH & PH)
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