Overview
FAQ
Rates
Terms & Conditions
Update Form

Due to ongoing changes in the telecommunications industry, we will be discontinuing with our 1516 IDD service effective from 30 June 2023.
For enquiries, contact whiz1516@whizcomms.com.sg.

OVERVIEW

Quality IDD service does not have to come at a premium price. With WhizComms’ proven Whiz 1516 IDD service, enjoy low rate IDD and the convenience of reaching your loved ones easily when they are overseas!

Whiz 1516 IDD

Regardless of whether you are calling family members, friends or business associates, Whiz 1516 IDD lets you enjoy great savings of up to 87% on your international calls.

Coupled with free registration and no subscription fees, you’ll enjoy even more savings every time you make a call with Whiz 1516 IDD. Whiz 1516 IDD rates apply.

Basically, no unnecessary fees = extra savings for you.

In addition, the following services are made available to you when you subscribe to Whiz 1516 IDD service:

(i) Whiz Callback (15160) – Introduced for mobile users with free incoming call plan.

When calling from mobile phones with free incoming call plan, Whiz Callback allows you to enjoy faster connection and substantial savings in outgoing mobile charges. You need not pay your usual mobile air-time charges to your mobile operator, thus every call you make is even more affordable. Whiz 1516 IDD rates and one-time surcharge/call apply.

(ii) Whiz Access – Registered Telephone number restricted to use SBO service?

Barred from using SBO services due to technical or administrative policy? No worry! Whiz Access allows you to continue to enjoy great savings on your international calls by dialling through our common 8-digit access number. Whiz 1516 IDD rates apply.

For more information, please email us or start a live chat with us.

FAQ

Discontinuation of 1516 IDD Service

Whiz 1516 IDD service will be discontinued effective from 30 June 2023. Existing subscribers will not be able to make IDD calls via our 1516 IDD service from 30 June 2023. If you wish to continue using IDD service, please refer to our email for instructions or contact us at whiz1516@whizcomms.com.sg.

What is 1516 IDD?

1516 IDD is a premium international direct dial service from WhizComms. You must pre-register the telephone number you intend to originate international calls from before you can use the service.

What are the benefits of using 1516 IDD?

1516 IDD uses premium quality connections to international destinations. Together with redundancies at every level of the system, the service has both good call quality and high reliability. And due to economies of scale, you can enjoy the premium service for a fraction of standard IDD rate.

Can I register my additional home numbers or business extension lines when I sign up for 1516 IDD?

Yes, you can register your additional home numbers and extension phones via company PABX for 1516 IDD service.

Can I use 1516 IDD to make a call from my mobile phone?

Yes, however, mobile air-time charges from your respective mobile service providers are applicable.

How do I make a call when I use 1516 IDD?

Simply use your pre-registered phone number to dial 1516 + country code + area code + telephone number to make the call.

For example, if you want to make a call to the number, 916 4451 534 in the United States (country code: 1), you would need to dial 1516 1 916 4451 534. From there, just wait for your call to be connected.

Do I need to pay any registration fees or monthly subscriptions?

There are no registration and monthly subscription fees when you use 1516 IDD service.

Are there any service charges for 1516 IDD?

There is no service charge for using 1516 IDD.

How do I register for 1516 IDD?

You can email us at whiz1516@whizcomms.com.sg to request for an application form to be faxed/mailed to you.

How do I know if my registration is successful?

The application process for 1516 IDD takes less than two working days to complete. Our customer service department will call you directly to inform you of the service activation date.

Can I use the pre-registered phone number for other IDD services from different service providers?

Yes, there is no restriction.

How soon can I use 1516 IDD once I’ve applied for the service?

The application process for 1516 IDD takes less than two working days to complete. Our customer service department will call you directly to inform you of the service activation date.

What destinations can I reach with 1516 IDD Service?

You can connect to more than 200 destinations around the world. Please refer to our online rates table.

Where can I check the calling rates to different countries?

You can email us at whiz1516@whizcomms.com.sg or visit our online rates table for our latest calling rates

What is Whiz Callback Service?

Whiz Callback Service allows a mobile phone user with free incoming calls to make low cost outgoing local calls. The availability of this service is dependent on which mobile service provider you are using.

How do I make a call when I use Whiz CallBack Service?

Simply dial 1516065 + telephone number to make the call.

For example, if you want to make a call to the number 63471234, you would need to dial 151606563471234. Disconnect the call when you hear the ringing tone. Our system will make outgoing calls to you and your destination number immediately. Answer the incoming call and wait. Your destination number will be connected within a few seconds.

What is Whiz Access Service?

Whiz Access provides an alternate access to our Whiz 1516 IDD service when a user’s registered phone number is restricted from using 1516 service.

How do I make a call when I use Whiz Access Service?

Dial Access Number 63479988 and when prompted, proceed to dial country code +area code + telephone number + # (hex).

Whom can I speak to for more information on 1516 IDD and Whiz Callback Service?

Please email us at whiz1516@whizcomms.com.sg for more information on 1516 IDD and Whiz Callback Service.

Rates

* Promotion in Red

NOTES

Rates are quoted and billed in Singapore Dollars.
Minimum charge per call is 30 seconds.
Billing is in 6-second increment.
Off-peak / promotional rates are not applicable to UK-NTS (44-55/844/845/870/871), Alaska and Hawaii.
Off-peak rates start from 6pm to 8am.
Off-peak rates will only apply if the call start time falls within the off-peak period of 6pm to 8am.
Rates subject to change without prior notice.
A per-call surcharge of 15 cents is applicable to all Whiz Callback Service.

TERMS & CONDITIONS

Whiz Communications Pte Ltd (hereinafter referred as WhizComms) reserves the right to approve or reject any application by the Customer for a WhizComms account.
By completing the registration process for any service provided by WhizComms, the Customer is deemed to have accepted and agreed to be bound by the terms and conditions.
WhizComms may determine and impose charges, payment terms and prescribed rates and vary or revise the same from time to time and such variation shall be effective as from the date specified by WhizComms. All tariff charges would be reflected on our official web-site https://whizcomms.com.sg.
The Customer shall promptly pay WhizComms all the Fees and Charges and any other sum due or payable to WhizComms on the due date with respect to the provision of the Service without any set-off, counterclaim, deduction or withholding whatsoever.
The Customer shall promptly check and verify the accuracy of each bill, and notify WhizComms in writing of any error, inaccuracy or discrepancy with respect to any amount, item, entry or matter stated therein. The Customer shall promptly provide WhizComms with all the information and assistance reasonably requested by WhizComms to investigate and verify any such assertion of the Customer.
In the event that the Customer disputes any amount stated in the bill and intends to withhold payment of the amount, the Customer must give WhizComms a written notice of such dispute before the due date and must state in such notice the grounds and reasons for such dispute. Notwithstanding any such dispute, the Customer shall make payment of the charges or amount of the bill to WhizComms that are not in dispute.
In the event that upon investigation of the dispute, such withheld amount is payable by the Customer, the Customer shall pay interest on the withheld amount as stated in clause 8 from the date the amount is due until the date of payment.
It is agreed that Customers will undertake to settle all bills promptly by due date, failing which a late charge of S$5.00 will be levied.
A Customer who pays a bill and subsequently chooses to dispute any amount, item, entry or matter stated therein, must give WhizComms a written notice of such dispute not later than one year from the date of the bill.
WhizComms only accepts the following mode of payment:
- a. Credit Card
  - Customer agrees that any charges made with WhizComms’ services will be billed monthly to the designated card and be subjected to the same terms and conditions governing the credit card account.
  - Customer is personally responsible for all of WhizComms’ service charges that are not covered by this authorisation (e.g. credit card becomes invalid). If WhizComms is unable to settle the bill with the designated credit card company for any reason, the Customer agrees to settle the bill via bank draft or cheque in Singapore dollar drawn on a bank in Singapore, or by other means and within the time frame as specified by WhizComms.
  - Customer shall notify WhizComms if the designated credit card is lost, stolen, expired or is terminated for any reason, or the Customer wish to terminate WhizComms’ authorisation to bill the designated card. Customer shall continue to be liable for any outstanding bills.
- b. Giro
  - Customer is required to complete an Interbank GIRO form that permits WhizComms to deduct the amount of the bill directly from the designated bank account.
  - Customer is personally responsible for all of WhizComms’ service charges that are not covered by this authorisation (e.g. insufficient funds in account). If WhizComms is unable to debit the amount of the bill for any reason, the Customer agrees to settle the bill via bank draft or cheque in Singapore dollar drawn on a bank in Singapore, or by other means and within the time frame as specified by WhizComms.
  - Customer shall notify WhizComms if Customer wishes to terminate WhizComms’ authorisation to debit the designated bank account. Customer shall continue to be liable for any outstanding bills.
  - WhizComms shall obtain approval of Customer’s authorisation from the relevant bank prior to activation of WhizComms account.
- c. Others
  - All cheques must be made payable to Whiz Communications Pte Ltd.
  - Customer can choose to pay at SAM machines/SAM online or at SingPost outlets.
Customer shall pay WhizComms a deposit of S$100 (applicable to non-Singapore citizen/non-PR) for the purpose of opening a WhizComms account. The deposit will be refunded upon termination of account.
The credit limit is S$200 per month for all residential customers. WhizComms may request deposit for extension of credit limit.
Customers may receive an interim bill once credit limit is reached. All interim bills require immediate payment.
WhizComms reserves the right to suspend or terminate service(s) provided to the Customer if payment has not been received by WhizComms after the payment due date. The Customer can avoid the suspension or termination of service(s) provided by effecting payment for total or the undisputed portion of the invoice within the due date indicated in the suspension or termination notice.
Customer shall solely be responsible and liable and shall indemnify and keep indemnified WhizComms and/or its agents against all losses and liabilities when using WhizComms services.
The Customer shall use the service in accordance with the directions of WhizComms from time to time and WhizComms shall not be liable for any losses, damages, claims, liabilities, costs or expenses suffered or incurred by the Customer resulting from the failure by the Customer to do so.
In compliance with section 3.2.6 of IMDA’s (Info-Comm Media Development Authority of Singapore) “Code of Practice for Competition in The Provision of Telecommunication Services” on protection of End User Service Information (“EUSI”), WhizComms will keep the EUSI in commercial confidence. The information will only be used internally within WhizComms for its planning, provisioning and billing purposes and when required, assistance to law enforcement, judicial or other government agencies.
This Agreement is governed by and shall be construed in accordance with the laws of Singapore and the parties hereto submit to the non-exclusive jurisdiction of the courts of Singapore.
WhizComms shall comply with IMDA’s “Code of Practice for Competition in the Provision of Telecommunication Services”.

Notice: With effect on 1 May 2020, WhizComms will be migrating to e-bill for all our corporate customers in an effort to go green. As such, please update your company’s contact details by filling the form below.